Decision-making through design

Draft Information System (EIS) is a digital environment of Government Office of the Estonian Republic where interagency coordination of documents, submission to the government and the public consultation take place. In addition to national documents, the EIS has available draft EU legislation and other documents related to the decision-making process of the European Union. Through the EIS, everyone can follow the processing of drafts, participate in public consultations, and submit a comment on the document being co-ordinated.

eis

 

Design Brief

In the spring of 2018, the Government Office of the Estonian Republic asked IxD.ma students to work on EIS to improve user experience. There were two main users of the system: government officials and the general public. After conducting many interviews with both groups, I have decided to focus on the general public and created a mobile-based concept to help citizens have better experiences on EIS and make them participate in the decision-making process through EIS.

Design Process

User journeyAffinity MatrixProblemsFocuseis

Tools and methods used: Service Design, Flinto, Sketch, User Research, Affinity Matrix, Double Diamond, Brand Estonia Design Toolbox, UX & UI Design

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